This practice is dedicated to a high quality of health care in meeting the needs of our patients.
Patients:
- Ensure our patients have 24-hour access to medical advice.
- Have a right to be greeted in a welcoming manner and a right to confidentiality.
- Will receive an explanation for any unreasonable delay in seeing a doctor.
- Work in partnership with you to achieve the best medical care possible.
- Involve you and listen to your opinions and views in all aspects of your medical care.
- The prevention of disease, illness and injury is a primary concern.
The medical staff will advise and inform you of the steps you can take to promote good health and a healthy lifestyle.
We would respectfully ask that you:
- Let us know if you intend to cancel an appointment or are running late.
- Treat staff with courtesy and respect. Reception staff may have to ask some personal questions to assist us in providing you with the best service .
- The practice operates a policy of "Zero tolerance" towards violent, abusive, or threatening behaviour and any person behaving in this way can expect to be removed from the practice list.
- Inform the practice staff of any alterations in your circumstances, such as change of surname, address or telephone number. Please ensure that we have your correct telephone number, even if it’s ex-directory.
- Please note that if you move outside the practice area you may have to change your doctor.
As patients, you are responsible for your own health and that of any dependents. It is important that you adhere to information and advice given to you by health professionals, and co-operate with the practice in endeavouring to keep you healthy.